Find your problem below and try the first steps. Most things are fixed in a minute.
A customer cannot choose a date
The vehicle is not free on that date. Either it is already booked, or the dates are blocked, or the number of that vehicle is set too low.
- Open Calendar and look at those dates.
- Check whether a block covers them, and remove it if it should not be there.
- Open Fleet and check the number of that vehicle is right.
- Check the vehicle is turned on.
A customer cannot complete a booking
- Check your website is live, on the Website screen. A preview cannot take real bookings.
- Try the booking yourself on your own phone, with the same vehicle and dates.
- If their payment was declined, that is between the customer and their bank. Ask them to try another card.
- If you can book it and they cannot, ask them for a screenshot and send it to us.
The price shown is wrong
- Open Fleet and check the vehicle's price.
- Remember the customer sees the total for all their days, not the price for one day.
- Check whether a discount, delivery charge or extra is included in the total.
- If you changed the price, remember bookings made before the change keep the old price on purpose.
A vehicle shows as unavailable
- Open Fleet and check the vehicle is turned on and the number is at least one.
- Open Calendar and look for a block on those dates.
- Check whether an existing booking already uses it.
My website is not live
Open Website. If anything is still missing, it is listed there with a link to fix it. When the list is clear, choose Go live. See Make your website live.
My own web address is not working
- Open Website and look at the status of your address.
- If RentalHalo is still checking, wait. It can take a few hours.
- If a setting does not match, compare what RentalHalo shows with what you entered, character by character.
- Remember your RentalHalo address keeps working the whole time, so you can still take bookings.
See Connecting your own web address.
I changed something but cannot see the change
- Check you saved the change.
- Reload the page on your phone or computer.
- If you are looking at your live website, open it in a private window, because your phone may be showing you the old version it saved.
- Check you changed it for the right business, if you manage more than one.
A booking confirmation did not arrive
- Check the booking is really in Bookings. If it is there, the booking is fine even if the email is slow.
- Ask the customer to look in their spam or junk folder.
- Check the email address on the booking is spelled correctly.
- You can always send the customer their booking link yourself from the booking.
My website is showing the wrong language
Your website shows a visitor's own language automatically where RentalHalo supports it, and you can set the language it starts in. Your dashboard language is separate and you choose it yourself, at the bottom of the menu.
Your own writing — your business description, your vehicle descriptions and your rental terms — stays exactly in the language you typed it in. RentalHalo never translates your words automatically.
I need help from RentalHalo
Send us a message with your business name, what you were trying to do, what happened instead, and a screenshot if you have one. A screenshot answers half the questions we would otherwise have to ask. You can reach us at support@rentalhalo.com.