Effective 2026-09-15 · Last updated 2026-09-15

Cancellation and refund policy

The rental business sets the cancellation terms for the rental itself. Those terms appear on its website and in the reservation details. The separate RentalHalo guarantee fee is handled under this policy.

Before cancelling

Contact the rental business as soon as possible. Cancelling a booking in RentalHalo does not itself move money. The business remains responsible for any rental deposit or rental payment it collected directly.

Guarantee-fee reviews

Ask support@rentalhalo.com for a review if the business cannot provide the booked vehicle, the fee was duplicated or incorrect, or an apparent payment error occurred. Include the booking reference and do not send card details. Customer-choice cancellations and no-shows are not automatically eligible; applicable law and the facts of the booking may require a different outcome.

How refunds are completed

RentalHalo records an approved refund request, issues the refund to the original payment method through Stripe, and updates the reservation after Stripe confirms the result. Bank processing times vary. If the status does not update, contact support with the booking reference.

Read more about the guarantee fee. This policy does not limit mandatory consumer rights.