The Booking Guarantee is a small fee the customer pays online to RentalHalo when they make a booking. It is how a reservation becomes real.
Two separate amounts
Every booking has two amounts, and keeping them apart makes everything else clear.
- The rental. This is your price for the vehicle. The customer pays this to you, the way you normally take payment.
- The Booking Guarantee. The standard amount is 10% of the rental value, subject to a currency minimum on low-value bookings. The customer pays it online to RentalHalo when booking.
An example. Your rental is 1,000,000 rupiah. The Booking Guarantee is 100,000 rupiah, paid online to RentalHalo. The customer still owes you the full 1,000,000 rupiah for the rental.
The Booking Guarantee is not taken out of your rental price, and it is not your security deposit. Your rental income is not reduced by it.
Why it exists
The fee supports the online reservation service. RentalHalo verifies payment before confirming an online reservation. Payment does not guarantee that a customer will arrive or that the rental will proceed without problems.
What the customer sees
Before they pay, the customer sees the full rental price, the exact Booking Guarantee amount, and the amount still to be paid to you. Nothing is hidden and nothing is a surprise at handover.
What "guarantee" means here
It means the reservation is confirmed and the vehicle is held for those dates. It is not insurance. It does not cover damage, it is not compensation, and it does not promise a replacement vehicle. The rental itself runs under your own rental terms.
If the customer cancels
Cancelling does not automatically refund the Booking Guarantee. A refund has to be reviewed by RentalHalo, and a customer changing their mind does not by itself qualify.
A review is the right route when you cannot provide the vehicle that was booked, or the fee was charged twice or incorrectly. Contact support@rentalhalo.com with the booking reference. What you do about the rental payment or deposit is your own decision, under your own terms.
If a booking is changed
If the rental becomes more expensive, the customer pays only the difference in the Booking Guarantee. If it becomes cheaper, the amount already paid stays as it is; a change does not automatically return money.
Test bookings
While you are setting up, bookings marked as tests use test payments. No real money moves and no real vehicle is reserved. A website preview cannot take a payment at all.
The full terms are in the Booking guarantee fee and Cancellation and refund policy pages.